TOS & Privacy

At Thoroughbred Motors, we respect your privacy and are committed to protecting the personal information you share with us. This page outlines our Terms of Service and Privacy Policy when you visit our website, communicate with our team via phone, text message (SMS), email, or chat, or bring your vehicle to our shop in Ramona, CA.

Terms of Service

By providing your phone number or initiating a text, chat, or phone conversation with Thoroughbred Motors, you consent to receive transactional, informational, and service-related text messages (SMS), emails, and phone calls from us regarding your vehicle, appointments, inspections, and estimates.

  • Estimate & Diagnostic Disclaimers: Information provided on our website or through automated chat and messaging tools is for general informational purposes only. Because every vehicle's condition is unique, preliminary discussions over chat, text, or phone do not constitute a binding final repair estimate. All diagnostic testing, services, and repairs require an in-person vehicle check-in and authorization on a formal Repair Order.

  • SMS Text Messaging Terms: Message frequency varies based on your vehicle service activity and inquiries. Standard message and data rates may apply from your mobile carrier.

  • Opt-Out & Support: You can opt out of receiving SMS text messages at any time by replying STOP to any text message you receive from us. For assistance, reply HELP to any text message or call our shop directly at (760) 271-6516.

Privacy Policy

We only collect the information necessary to take great care of you and your vehicle:

  • Information We Collect: When you request an appointment, ask a question, or check in your vehicle, we collect your name, phone number, email address, physical mailing address, vehicle License Plate number, Vehicle Identification Number (VIN), vehicle details, service history, and our Digital Vehicle Inspection (DVI) records.

  • How We Use Your Information: We use your information strictly to schedule appointments, prepare accurate maintenance plans and estimates, send Digital Vehicle Inspection reports and invoices to your phone or email, and provide appointment reminders, warranty follow-ups, and occasional shop updates.

  • No Third-Party Selling or Sharing (SMS Privacy): Thoroughbred Motors does not sell, rent, or share your personal contact information, mobile phone number, or SMS opt-in consent data with any third parties or affiliates for their marketing or promotional purposes. We only share necessary operational data with trusted software platforms that help us run our shop and communicate with you.

  • Carfax Service History Reporting: To help you maintain a documented maintenance record and protect your vehicle's resale value, our shop management system automatically reports vehicle service and repair records (tied only to your vehicle's VIN and mileage, never your personal contact information) to Carfax.

  • Contact Us: If you have any questions about our Terms of Service or Privacy Policy, please contact Thoroughbred Motors at 514 Maple St, Ramona, CA 92065, by phone at (760) 271-6516, or by email at contact@thoroughbredmotors.net.